Refund Policy

1. Overview

Payments for Aha Translator Pro access are processed by Waffo Pancake, who acts as the merchant of record for your purchase. Waffo handles billing, invoicing, and payment collection on our behalf, so your receipt and payment method on file will show Waffo, not us, as the seller. Refund requests are ultimately fulfilled through Waffo, subject to the policy below.

Pro access is sold as a monthly or yearly subscription with automatic renewal. Waffo charges the payment method on file at the start of each billing period until you cancel. You can cancel at any time and keep Pro until the end of the current period. There is no immediate cancellation.

2. First-Time Purchase

If you are not satisfied with your first purchase, you may request a full refund within 14 days of the charge, provided you have not made substantial use of the paid features during that period.

3. Later Charges

Because access renews automatically, you can cancel before the next charge if you do not want another period. Refund requests for charges after the first are considered on a case-by-case basis. Remaining prepaid access from a previous one-time purchase is kept when you subscribe.

4. How to Request a Refund

Email us with your account email and the approximate date of the charge:

You can also use the customer portal link Waffo sends to your email with each charge, which lets you view your purchase and request refunds directly.

5. Processing Time

Approved refunds are issued by Waffo to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

6. Exceptions

We reserve the right to decline refund requests that show evidence of abuse of this policy (e.g., repeated purchase/refund cycles). Chargebacks and payment disputes are handled per Waffo's own buyer terms.

7. Contact Us

Questions about this policy can be sent to: